Medi Me
Designed a medical records app around the patient — not the system.
Executive Summary: Getting access to your own medical records should not be this hard. They live in different systems, across different providers, in formats that don't talk to each other — and when you actually need them, good luck. As co-founder of Medi Me, I led the service design and front-end work: understanding the healthcare ecosystem deeply enough to know where the real friction was, and designing a platform that was secure, accessible, and viable within regulatory constraints that weren't going away.
Results
On-the-ground wins
- Mapped fragmented patient and provider journeys to identify systemic access failures
- Defined an MVP grounded in regulatory, technical, and operational constraints
- Designed secure, accessible app flows prioritising clarity, trust, and portability
- Integrated accessibility and inclusive design principles from the outset
- Validated real-world use cases across patients, clinicians, and administrators
The bigger picture
- Developed a patient-centred service architecture addressing interoperability and trust gaps
- Built expertise in designing for regulated, high-stakes environments
- Established a model balancing user needs, compliance, and business viability
- Built cross-functional alignment across medical, legal, and business stakeholders
- Deepened the foundation for future healthcare and accessibility work
The challenge: Your medical records belong to you. But in practice, they're held by the institutions that created them — siloed, inaccessible, and non-portable. Patients couldn't get a clear picture of their own health history without a phone call or a wait. Interoperability between systems was limited. And any solution had to work within serious regulatory and privacy constraints. The goal wasn't to disrupt healthcare — it was to design something secure and accessible that worked within the system as it actually existed.
My Role: Co-Founder, Service Design, UX Architecture, Front-end Delivery, Strategy & Business Development
The Team: Co-Founder, Medical Advisors, Legal Advisors, & Business Advisors
My Approach:
- 1. Mapped the healthcare service ecosystem
- Conducted interviews with patients, clinicians, and administrators
- Identified systemic friction in records access and interoperability
- Defined priority user journeys and high-risk compliance touchpoints
- 2. Designed secure, accessible service foundations
- Architected end-to-end service flows across providers and patient touchpoints
- Designed accessible interfaces prioritizing clarity and trust
- Developed secure front-end prototypes aligned with privacy constraints
- 3. Integrated strategy and business viability
- Shaped go-to-market positioning and partnership strategy
- Aligned product direction with legal, regulatory, and operational realities
- Balanced what patients needed with what the system could actually support
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Image Caption: Medi Me business card — front and back.
Image Caption: Medi Me app home screen and sign-in screen.
Image Caption: Medi Me app dashboard screen and dashboard slider chart screen.
Image Caption: Medi Me app — request record confirmation screen and doctor phone number input screen.
Image Caption: Medi Me app — patient name input screen and DIY record photo upload screen.
Image Caption: Medi Me social media post about mental health disorder data in New York, and Medi Bot icon variations.