Square Enix

Spreading happiness across the globe by providing unforgettable experiences.

My Role: Accessibility Manager, UX Designer, Web Designer & Web Developer

The Team: Me, Accessibilty Lead & Reviewers

The challenge: Our organization was committed to advancing its accessibility adoption, building upon a strong foundation of existing accessibility resources. To further empower our cross-functional teams, we identified a key opportunity to enhance the user experience by transforming our Confluence site into a more centralized, intuitive, and scalable resource hub.

My role & approach: As the Accessibility Manager, I owned this initiative end-to-end, operating in a hybrid capacity that blended product management, UX design, and front-end development. I began by conducting internal user interviews and usability testing to identify key pain points and gather user requirements. Following this user research, I redesigned the entire user experience, creating wireframes and implementing a more interactive UI by writing custom HTML and CSS. I made the strategic decision to migrate the platform to SharePoint to ensure alignment with corporate standards and long-term maintainability. For launch, I led company-wide change management through all-hands presentations to drive adoption and demonstrate value. Months after launch, I partnered with internal teams to structure the hub's content as the verified data source for a new internal AI chatbot.

The impact: The project delivered substantial and measurable value to the organization. It improved the discoverability of critical information, increasing the integration of accessibility standards into products. The hub became a key tool for onboarding new employees. Furthermore, it became the primary data point for an internal AI chatbot, enabling instant, accurate answers to accessiblility questions. This transformation turned a static page into a dynamic, living resource, ensuring its longevity and impact across the company's global ecosystem.

Note: Because this is an internal tool there are no screenshots of the live product.